Returns & Exchanges
Return & Refunds
I’ve made a mistake while placing my order. Can I cancel or change it?
Unfortunately, we are unable to amend or cancel orders once they have been confirmed. If you wanna exchange or return something once your parcel has been delivered, please refer to the rest of this section below.
I want to return a product. What should I do?
We’re sorry to hear that you have changed your mind but if you need to return something, you have 14 business days to do so.
All of our products are thoroughly inspected before we pack and ship them. If there something's not quite right with yours or you have received the wrong item, please get in touch with firstname.lastname@example.org.
Please note that with returns, any product must be sent in its original condition and packaging. All lace must be intact with no cutting and the tag still on. Once we've double-checked everything, we will happily issue a voucher (same value as your original order).
Any return request received after 14 business days of original purchase will not be examined nor honored.
I have never received my order. What do I do?
Bakoh Studio is not responsible for lost or stolen orders. But we will be happy to get this sorted for you. Please, email our team at email@example.com with as much information as possible, including your order number and full delivery address so we can open an investigation with the carrier. Once everything is cleared out, we will send another parcel with the previously ordered items.